HOW DOES IT WORK?
1. Place your order and select your product size.
2. Email us 1-3 clear photos of your pet at hello@waxarc.com with your order number or click "Add personalized design" to customize it yourself.
3. Approve the proof (or request revisions — they're free!), and we print and ship your artwork.
WHAT PHOTO SHOULD I SEND?
Send 1-3 clear, well-lit photos of your pet. Front-facing photos work best, but we can work with most angles. Dogs, cats, rabbits, horses, birds — every companion is welcome.
HOW LONG DOES IT TAKE?
If you are sending it via email ,you'll receive a digital proof within 24 hours. After approval, printing and shipping typically takes 5-8 business days within the US.
CAN I REQUEST CHANGES?
If you are sending it via email ,we offer unlimited free revisions until you're 100% happy with your portrait. Nothing prints until you approve the final proof.
WHAT IS YOUR RETURN POLICY?
Since every portrait is custom-made, we don't accept returns. However, our 100% Happiness Guarantee means if you're not satisfied, we'll work with you to make it right.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. International shipping typically takes 10-15 business days.
HOW DO I CONTACT YOU?
Email us at hello@waxarc.com — we usually respond within 12 hours.