Shipping & Returns
SHIPPING INFORMATION
Processing Time:
After you approve your digital proof, we hand-finish and print your portrait. Processing typically takes 2-3 business days.
Domestic Shipping (US):
- Standard: 5-8 business days
- Express: 2-3 business days
International Shipping:
- Standard: 10-15 business days
- Shipping costs calculated at checkout
- Customs fees may apply and are the buyer's responsibility
TRACKING YOUR ORDER
Once your order ships, you'll receive a tracking number via email. You can also contact us at hello@waxarc.com for order updates.
RETURNS & REFUNDS
Because every portrait is custom-made to order, we do not accept returns or exchanges. However, your satisfaction is our priority:
100% Happiness Guarantee:
- Free unlimited revisions on your digital proof before printing
- If your portrait arrives damaged, contact us within 7 days with photos and we'll reprint it free of charge
- If there's a printing error on our end, we'll make it right — guaranteed
DAMAGED ORDERS
If your order arrives damaged, please email hello@waxarc.com within 7 days with photos of the damage. We'll arrange a free reprint or replacement.
CONTACT US
Questions about shipping or returns? Email hello@waxarc.com — we usually respond within 12 hours.